Rbtvplus18 Privacy Policy – Personal Data Protection for Malaysian Members

rbtvplus18 collects various types of personal data depending on how you interact with our platform. The data we collect can be grouped into several key categories:

rbtvplus18 collects your personal data through various methods when you use our platform:

• Account registration: You provide your personal identification and contact details directly during the registration process. This is the information you enter in the rbtvplus18 registration form.
• KYC Process (Identity Verification): You submit identity documents, proof of address, and proof of payment method when requested as part of the verification process prior to your first withdrawal.
• Financial transactions: Details of every deposit and withdrawal — including payment method, amount in RM, and timestamp — are automatically recorded by the rbtvplus18.
• Play activity: Our platform automatically records every sports bet, slots spin, baccarat hand, and other gaming activity for the purposes of payment settlement, fairness auditing, and customer support.
• Support interactions: When you contact the support team at rbtvplus18 via live chat or email, those conversations are recorded for quality control and dispute resolution purposes.
• Automatic technical data: Our platform automatically collects technical data such as your IP address, browser type, and device information each time you log in — this is standard practice across all online platforms for security purposes.
• Cookies and similar technologies: Website rbtvplus18 uses cookies to enhance the user experience, maintain login sessions, and understand platform usage patterns. See Section 7 for more information on cookies.

rbtvplus18 uses the personal data it collects solely for legitimate and necessary purposes. The primary purposes for which your data is used are as follows:

• Account management and identity verification: Processing your account registration, verifying your identity through the KYC process, and maintaining accurate account records.
• Platform service delivery: Enabling you to access and use all features of the platform rbtvplus18 — including playing games, making deposits and withdrawals in MYR, and accessing the VIP programme.
• Financial transaction processing: Processes deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX, and handles withdrawal payouts to your designated payment account.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, and the use of multiple accounts in violation of the Terms & Conditions rbtvplus18.
• Legal and regulatory compliance: Meeting compliance obligations including the Personal Data Protection Act 2010 (PDPA), anti-money laundering (AML) requirements, and other applicable legal directives.
• Customer support: Assisting you when you contact the support team rbtvplus18, resolving complaints and disputes accurately.
• Platform improvements: Analyzes usage patterns in aggregate (not at an individual level) to improve the user experience, enhance platform performance, and develop new features.
• Account-related communications: Sending important account-related notifications — such as deposit confirmations, withdrawal notices, security alerts, and material policy updates.

rbtvplus18 does not sell or disclose members' personal data to third parties for their marketing purposes. However, we may need to share certain data with third parties in the following circumstances in order to provide our platform services effectively:

• Payment service providers: To process your deposits and withdrawals, the necessary transaction data is shared with approved payment processors — including gateway providers for Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX. All providers are bound by strict confidentiality agreements.
• Game service providers: Game providers such as Pragmatic Play, Evolution Gaming, and Microgaming receive the technical data necessary to operate the games you play. They do not receive personally identifiable information beyond what their operational requirements demand.
• Legal authorities: rbtvplus18 will disclose personal data to Malaysian authorities when required by law, court order, or official investigation — including cases involving financial crime or money laundering.
• Technology service providers: Providers of technical infrastructure, cybersecurity, and analytics services that help us operate the platform — all bound by strict data protection agreements.

In all cases where we share data with third parties, we ensure that those parties maintain adequate privacy protections and that the data is used solely for the stated purpose. rbtvplus18 remains accountable for the data shared in this manner.

rbtvplus18 implements multiple layers of technical and operational security to protect your personal data against unauthorised access, loss, alteration, or inadvertent disclosure:

• 256-bit SSL Encryption: All communications between your browser and the rbtvplus18 is protected by TLS protocol using 256-bit encryption — the same standard used by Malaysia's major banks such as Maybank and CIMB.
• Hashed passwords: Your password is never stored in plain text — it undergoes a one-way cryptographic hashing process before being saved, meaning even rbtvplus18 staff cannot view your original password.
• Two-factor authentication (2FA): Members are encouraged to enable 2FA through their account security settings for an additional layer of protection against unauthorised access.
• Strict internal access controls: Access to members' personal data within internal systems rbtvplus18 is restricted to staff who require such access to carry out their duties only, on a need-to-know basis.
• 24/7 security monitoring: Our systems are continuously monitored for suspicious activity, intrusion attempts, and other security anomalies. Incident response is activated immediately upon detection of a threat.
• Regular security audits: rbtvplus18 conducts regular security testing and third-party audits to identify and address any vulnerabilities in our systems before they can be exploited.

rbtvplus18 retains your personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required under applicable Malaysian law. General data retention guidelines are as follows:

• Active account data: Retained for the duration that your account remains active at rbtvplus18 and for the period required following account closure in accordance with compliance obligations.
• Financial transaction records: Records of deposits, withdrawals, and betting history in RM are retained for a minimum of 7 years in accordance with Malaysian financial and tax regulatory requirements.
• KYC documents: Copies of MyKad, passport, and other verification documents are retained for 5 years after account closure in compliance with anti-money laundering (AML) requirements.
• Communication logs: Live chat and email records with the support team rbtvplus18 is retained for 2 years for dispute resolution and quality control purposes.
• Technical data (access logs): IP logs and technical access data are retained for 12 months for security and fraud investigation purposes.

Once the applicable retention period has elapsed, your personal data will be securely deleted or anonymised. The data deletion process follows security procedures that ensure data cannot be recovered after deletion.

Platform rbtvplus18 uses cookies and similar tracking technologies to enhance the user experience and platform operations. The following are the types of cookies we use:

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the platform. rbtvplus18 — particularly features that require an active session to function. For the best experience, we recommend allowing cookies from the rbtvplus18.

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you as a member of rbtvplus18 holds the following rights regarding your personal data:

Platform rbtvplus18 is intended for individuals aged 18 and above only. We do not knowingly collect or process personal data of children under the age of 18.

If we discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. Any balance in the affected account will be handled in accordance with the procedures set out in the Terms & Conditions rbtvplus18.

rbtvplus18 reserves the right to amend this Privacy Policy at any time to reflect the following changes:

• Changes to applicable Malaysian data protection laws and regulations
• Changes to how we handle or process members' personal data
• Improvements to industry best practices in privacy protection
• The introduction of new services or features involving new personal data processing

Any amendments deemed material to your privacy rights will be communicated via email to the address registered with your rbtvplus18 you and/or via prominent notifications on the platform at least 7 days before the amendment takes effect. The "Updated" date at the top of this page will be revised to reflect the date of the latest amendment.

Continued use of the platform rbtvplus18 after the amendment takes effect will be considered your acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account before the amendment comes into effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or how rbtvplus18 handles your personal data, you may contact us through the following channels:

• Email: support@rbtvplus18.com — include the subject line "Data Privacy Enquiry" and state your request clearly.
• Live Chat: Available 24 hours a day, 7 days a week via the live chat icon at the bottom right corner of the platform rbtvplus18.
• Response Time: Data privacy enquiries will be responded to within 5 working days. Requests under PDPA rights (such as data access or correction) will be processed within 21 working days as required by law.

For personal data protection complaints that cannot be resolved through our internal process, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia, appointed under PDPA 2010.